Effective date: [November 1, 2025]
To safeguard your (hereinafter referred to as “Customer”) legitimate rights and interests after purchasing [Company Name] (hereinafter referred to as “we”) PU products, leather products and clothing accessories (hereinafter collectively referred to as “products”), clarify the rights and obligations of both parties in after-sales service, and in light of the product characteristics and global sales scenarios, these after-sales service terms are specially formulated. Please read carefully before purchasing the product. Your purchase is deemed as your understanding and agreement to all the contents of these terms.
一. Scope of Application of After-sales Service
- Applicable products: This clause applies to self-operated products sold through our official website and does not include products sold by third-party sellers (after-sales service for third-party products should refer to the corresponding seller’s terms).
- Applicable customers: including individual consumers (retail scenarios), enterprise customers (B2B bulk purchasing scenarios), and customized customers (bulk customization scenarios). After-sales details for different customer groups will be supplemented and explained in the corresponding chapters.
Exclusion scenarios: The following situations are not applicable to this after-sales service:
- (1) Product damage caused by improper use by the customer themselves (such as excessive wear, violent bending, contact with corrosive liquids, etc.);
- (2) The product has exceeded the after-sales validity period (calculated from the date of signature for receipt);
- (3) Faults caused by customers’ private disassembly, modification of products or entrusting non-official channels for repair;
- (4) Product damage caused by force majeure (such as natural disasters, logistics transportation accidents, etc.);
- (5) There is no complete purchase voucher (such as order number, invoice, receipt record) or the anti-counterfeiting label/packaging of the product is damaged.
二. After-sales Validity Period and Core Service Contents
(1) Validity period of after-sales service
- Retail products: Within 30 days from the date when the customer signs for the product, a return or exchange service can be applied for.
- B2B bulk purchase products: Within 7 days from the date of customer’s signature for receipt, a return or exchange application can be negotiated (subject to meeting the conditions stipulated in the contract).
- Bulk customized products: Due to the special nature of customized products, no-reason returns and exchanges are not supported.
(2) Core Service Contents
Return Service: Products that meet the following conditions can be applied for a return. After a successful return, we will fully refund the payment amount (excluding logistics costs, except for special events)
- The product is unused, undamaged, and the tag/packaging is intact, which does not affect its secondary sale.
- It has been confirmed through inspection that there are quality issues (such as cracking of PU material, peeling of seams, damage to hardware accessories, dimensional errors exceeding ±2cm, etc.);
- The received products do not match the order description (such as incorrect style, color, or specification).
Exchange service: If the above return conditions are met, customers can also choose to exchange for the same style and specification of products, or pay the price difference to exchange for other styles of products. The round-trip logistics costs incurred from the exchange will be borne by us (customized products are not supported).
Maintenance service: When non-human-induced quality issues occur with the product, we will offer a free replacement service. The maintenance cycle is 7 to 15 working days after receiving the faulty product. If the product meets the after-sales conditions after review, it will be resent for free (B2B customers and customized customers are not supported).
After-sales compensation: If the customer’s rights and interests are infringed upon due to our reasons (such as delayed delivery or product quality issues), we can provide coupons, product discounts, small cash compensation, etc. based on the actual situation. The specific compensation plan will be determined through negotiation between the customer service and the customer.
三. After-sales Service Process
Application for initiation
Customers need to initiate after-sales applications through the following channels:
- Platform Order: Submit the application directly through “My Account – Orders” on the platform, and note the problem description (please attach product photos/videos to clearly show the details of the problem).
- Official website/B2B/Customized orders: Please provide the order number, customer information, problem description and supporting materials through the official email ({email}) or contact the online customer service. The customer service will reply with the application result within 72 hours.
Review and processing
The customer is required to return the product to the designated address within 7 days after the review is approved. When returning, please indicate the after-sales service number to prevent the package from being lost or unidentifiable.
After we receive the returned product, we will complete the inspection within 3 working days to confirm whether the problem meets the after-sales conditions
- Eligible: Retail orders will be refunded or exchanged within 3 to 5 working days after passing the inspection. B2B/customized orders will be executed in accordance with the negotiated plan.
- If the conditions are not met: The customer will be informed of the test results and the product will be returned (the return fee will be borne by the customer).
四. Customer Instructions
- For after-sales application, complete purchase vouchers (order number, payment record, and receipt voucher) must be provided. Failure to do so will affect the review progress.
- When returning the product, please pack it properly to avoid secondary damage during transportation. If damage occurs due to improper packaging, it will affect your after-sales rights and interests.
- The refund will be returned to the original payment method. The time for the refund to arrive is subject to the processing cycle of the payment platform (such as PayPal) (usually 3 to 7 working days).
- If the customer maliciously applies for after-sales service (such as multiple no-reason returns or forging quality issues), we reserve the right to reject subsequent after-sales service applications and have the right to pursue relevant responsibilities.
五. Terms Update and Contact Us
- We will update these after-sales service terms from time to time in accordance with business adjustments, changes in laws and regulations or customer demands. The updated terms will be prominently displayed on the official website and in the platform store. They will take effect for 7 days after the display. If you continue to purchase the product, it will be deemed that you accept the updated terms.
- If you have any questions about after-sales service, you can contact us through the following methods： Service email: service@ccbelt.com